Delivery Time Scales

The following estimated timescales relate to standard products (not customised pieces) from point of order

UK Mainland & Northern Ireland – 5-7 Days (If required earlier see terms below)

Europe – 7-10 days

Rest of the world – 10 – 14 days

Should a customer require a product in shorter timescales this will be assessed on a case by case basis subject to demand and availability of time slot for a floral designer to produce the piece. Such a request is at the discretion of PH Flowers and  may incur an additional fee.

Please note while we will endeavour to achieve the majority of these timescales – at times of high demand we reserve the right to extend these deadlines and will make you aware if this is the case within 24 hours of you placing the order. We will also publish such changes to timescales on our news feed on the website.


We accept exchanges and returns on all our standard products (not customised). Should you wish to exchange or refund you must

Contact us within: 7 days of purchase date

Return Items within: 30 days of purchase date

No exchanges/returns will be considered after 30 days unless at the discretion of PH Flowers on a case by case basis.

All items returned must be done so in the same condition in which they were received. The customer in responsible for all postage costs associated with the return of a product.