PRIVACY POLICY

This privacy policy sets out how PH Flowers uses and protects our customers data when you use our website (www.phflowers.co.uk) any of our contact forms, products or services. PH Flowers is wholly committed to the protection of your privacy and data. During the course of your interaction with PH Flowers we may ask you to provide certain details. This policy document details how we will use that information. Please note that from time to time we may need to update this policy as company practises or legal requirements change. By utilising our website or purchasing our products or services you agree that you have read, understood and accepted this privacy policy in conjunction with our Terms of Service document.

Note data includes personal information you provide to us or that we request. It also includes any data collected through use of our platform.

Information we may collect from you

We may collect and process information that you provide to us by filling out forms on our website or that you provide to us through email or telephone contact with a member of our staff. This information can include but is not limited to name/s, address, email address, contact phone numbers, IP address, demographic information such as preferences/interests. We may keep a record of any correspondence, a history of any transactions you make. We may also collect information in respect of customer visits to our website including but not limited to traffic data, location data, weblogs and other communication data.

We collect this information entirely for business purposes including but not limited to sales of products, personalisation of products, marketing & promotional offers, to carry our surveys, to meet legal obligation and meet internal audit requirements.

Personal Images

For some of our product range our customers have the option to personalise certain products with a photograph. We will never publish your personalised piece without your express permission in writing. (We will make a request in writing to you if we wish to consider using your piece for marketing purposes). Where an image contains a baby or child (for the purposes or our products including but not limited to our New Baby/Nursery range) we will never publish this image for marketing purposes. We will delete all images provided to us by a customer within 3 days of completion of your order.

 

Security

Your privacy is very important to us. We will never release your data to a third party or anyone outside of PH Flowers. The only exception will be to provide your name and address to our courier service in order for us to be able to deliver your product. We will never sell or provide your details to any marketing companies. Your personal information is treated as confidential. We use your information in order to understand our customers needs and to provide our products and services.

 

Third Party Sites

Our website may contain links to & from third party companies. If you follow any of these links you must understand those companies are required to have their own Terms of Service and Privacy Policy. PH Flowers accepts no responsibility or liability for the content of those sites or the policies contained within.

 

Cookies

We use cookies across our website to enhance its performance and user experience. By visiting our website, you are consenting to use cookies. Cookies assign a unique identification to your computer and store details on your hard drive via your web browser. The cookies do not include personal data that can identify you but does permit our website to recognise you when you return to our website. If you choose to disable cookies you can do so by blocking cookies in your browser. Please note if you decide to do this it may affect functionality of some elements of our website.

 

Changes to our Privacy Policy

Any changes to this policy will be posted on this page and will be posted on our news feed within our website.  

 

Payment Provider

PH Flowers uses PayPal and WixPayments to process payments both online, by telephone or by email link. Please see their Terms of Service and Privacy Policy to see how they use and protect your data.

Your rights & Complaints

You have the right to ask us not to process your data for marketing purposes. You can exercise this right by contacting us in writing (to our email or correspondence address) and by unsubscribing from any account or newsletter agreement you hold with us.

This document is set out to comply with General Data Protection Regulation.